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Membership Credits

If a member has a credit on their membership account, it will only apply to an upcoming (future) invoice. 

The only time a manual credit will impact an invoice that has already been issued is when the credit is sufficient to pay an entire invoice (in which case, Clubspot will automatically use the credit to close as many invoices as possible, based on the amount of the credit and the amount due on the invoices).

How do you reduce the amount due on a previously issued invoice?

  1. You can credit back individual line items (by clicking the three dots on the right side of any line item and issuing the credit/refund. 
  2. You can void the invoice, and issue another one 

In short, the member credit must already be on the account at the time the invoice is issued, or else it gets applied to the very next invoice!